What Is SignageShield®?
With SignageShield® your digital signage project is protected.
When you buy with TrouDigital you also get a 36-month warranty on your screens and media players. During the warranty period, we will swap out your hardware should any faults arise.
SignageShield® sets the bar for digital signage quality.
How Does SignageShield® Work?
Firstly, you’ll need to send the faulty hardware back to us. Our digital signage experts will inspect the hardware and diagnose any issues present.
If any issues found are covered within our warranty, we’ll fix them and return your hardware in full working order. Or we may send you a like-for-like replacement, in-line with your project’s requirements.
You should receive your fixed or replaced hardware within 7 working days from when we first receive it.
What’s Isn’t Covered With SignageShield®?
We understand things happen. Unfortunately, we are unable to cover you for issues that occur outside of our control.
What can’t SignageShield® Cover?
- Water or liquid damage.
- Issues caused by third-party software.
- And components added since the hardware was sold to you.
- Accidental damage.
- If you alter or repair the hardware without our written consent.
- Issues from improper storage, negligence, wilful damage, or fair wear and tear.
“TrouDigital supported the British Airways Global Learning Academy as part of a company-wide service training initiative. The screens and technology are high quality and are an amazing addition to our training environment but it was the service provided from TrouDigital that really stood out. From our first interactions, they were honest, knowledgeable and committed to getting our requirement right. They were supportive throughout every stage of the purchase and implementation and the interactive learning is proving popular with our target audience.”
GLOBAL LEARNING ACADEMY, BRITISH AIRWAYS
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