Digital Signage Helps The Surrey And Sussex NHS Trust Send Targeted Patient And Visitor Information During The COVID-19 Pandemic
The Forward Thinking NHS Trust.
Surrey and Sussex Healthcare NHS Trust
Founded in 1998, Surrey and Sussex Healthcare NHS Trust is providing healthcare to over 535,000 people, with a workforce of over 4,000.
Surrey and Sussex Healthcare NHS Trust have hospitals situated across Surrey and West Sussex, all performing a variety of health-related services. East Surrey Hospital, Redhill, is the largest hospital under the trust featuring 697 beds, and the ability to provide acute and more complicated services.
The constant drive for improving patient experience led Surrey and Sussex Healthcare NHS Trust to approach TrouDigital with a digital communications challenge in 2018…
The Initial Goals.
In 2018, the communications team at Easy Surrey Hospital enlisted the help of TrouDigital to implement a new system to manage their 35 patient information screens.
Implement a system that would allow for content to be targeted to individual departments.
Increase the up-time of their existing displays.
Allow for screens to be updated quickly to support with emergency comms.
The Digital Transformation.
To achieve Surrey and Sussex Healthcare NHS Trust’s vision of an enhanced digital patient communication system, TrouDigital implemented the following:
Replaced their existing hardware to commercial-grade Android Media Players.
Pre-installed TeamViewer remote support software to all the TrouDigital support team to deliver effective off-site support.
Enhanced content delivery with full integration of TrouDigital’s Content-Management-System.
Fully trained the comms team on how to update screens quickly by using ‘screen groups’.
The screens and technology are high quality and are an amazing addition… but it was the service provided from TrouDigital that really stood out. From our first interactions, they were honest, knowledgeable and committed to getting our requirements right.
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